Cancellation & Refund Policy
We want you to love what you receive. Here's everything you need to know about cancellations, returns, and refunds.
Last updated: August 2025
Order Cancellation
When you can cancel
You can request a cancellation only before your order is dispatched. Once the parcel has been handed to our courier partner, we are unable to intercept or cancel the shipment.
Can Cancel
Order not yet dispatched. Contact us via WhatsApp or email immediately with your order number.
Cannot Cancel
Order already dispatched. You may still initiate a return once the item is delivered (see below).
To request a cancellation, message us on WhatsApp or email immediately quoting your order number. We process packing quickly, so the sooner you reach out, the better.
Return & Exchange Window
How long you have to initiate
Returns and exchanges must be initiated within 7 days of delivery . Requests made after this window will not be accepted.
To start a return or exchange, contact us via WhatsApp or our Contact page with your order number and photos of the item received. We'll guide you through the next steps.
Refund Eligibility Conditions
Items must meet these criteria
To be eligible for a return and refund, the item must meet all of the following conditions:
Item is unused and unworn, in its original condition.
Original packaging, tags, and any pouches or boxes are intact and included.
Return is initiated within the 7-day window from delivery date.
Item has a genuine manufacturing defect or was incorrectly delivered.
Item is a customized or personalized piece (custom name engraving, size alterations, etc.) — these are non-returnable.
Item shows signs of wear, damage from use, or has been resized/altered.
Refund Process & Timeline
How and when refunds are issued
Once your return request is approved, we will share a return shipping address. Please ship the item back using a trackable courier and share the tracking details with us.
After we receive and inspect the returned item, refunds are processed within 5–7 business days of receipt.
Refunds are issued to the original payment method (bank account, UPI, credit/debit card, or wallet as applicable).
Original shipping fees (if any) are non-refundable unless the return is due to our error or a defective item.
Return shipping cost is the customer's responsibility unless the item is defective or incorrectly delivered.
Bank processing time
After we initiate your refund, your bank or payment provider may take an additional 3–5 business days to reflect it in your account. This is beyond our control.
A Note on Anti-Tarnish Jewelry
What's covered and what isn't
All our jewelry is carefully crafted with anti-tarnish coatings and hypoallergenic materials. We stand behind the quality of every piece.
Covered
Genuine manufacturing defects such as broken clasps, loose stones, or plating issues that appear upon first wear. Contact us within the return window with photos.
Not Covered
Tarnishing or discoloration from exposure to harsh chemicals (perfume, sanitizer, chlorine), sweat during heavy exertion, or improper storage. Normal wear over time is not a defect.
For long-lasting jewelry, we recommend removing pieces before swimming, bathing, or applying perfume/lotion, and storing them in the pouch provided.